Troubleshooting printing, scanning and network connection problems

RELATES TO:


  • Wireless networking.
  • You cannot install your printer or All-In-One on a wireless network.
  • You cannot print or scan over a wireless network.
  • Epson printers and All-In-Ones with integrated Wi-Fi connectivity.
  • These operating systems:
    Mac OS 10.3.9, 10.4.x, 10.5.x
    Windows 2000, XP, XP x64, Vista, Vista x64.


EXPLANATION:



This article explains how to troubleshoot the following problems that you may experience when setting up the printer or All-In-One over a wireless LAN:

  • You cannot install from the CD-ROM.
  • The computer or network cannot detect the printer or All-In-One.
  • You cannot print or scan over the network.

In order to troubleshoot the issue you will need to confirm the connection, firewall settings, and any errors that may have occurred.


SOLUTION:

  1. Initial Checks

    Check that:

    • The printer is powered on.
    • The access point (or wireless router) is powered on.
    • Your computer can wirelessly connect to the network - if not, it cannot send jobs to the printer. In this case, cancel the print job and restart the computer. Wait until the computer has connected to the wireless network before attempting to print or scan again.

    If the issue is still present, proceed with the next series of steps.


  2. Check the connection between the printer and network



    Check if there is a problem with the connection setup by using the methods below.

    • Check the status and settings on the printer control panel:

      • Printers without an LCD panel:



        The network communication status is indicated via LEDs on printers that do not have an LCD panel.


        LED lights and buttons


        a: Network status light (orange)
        b: Network status light (green)


        Indication (Wireless) Status Correction Step
        (orange) (green)

        Flashing alternately
        Warming up Wait for the product to finish warming up, then check the status again
        (orange) (green) Disconnected Print a network status sheet and confirm if the settings are correct. Complete the checks, and correctly configure any incorrect settings.
        (orange) (green) Connected Connection is OK. Move to step 4.
        (orange) (green) Connecting to network Wait for the printer to finish the connection attempt, then check the status again.
        (orange) (green)

        Flashing alternately

        PIN: Flashing at the same time
        Wireless auto setup in progress Wait for the auto setup to complete, then check the status again
        (orange) (green) *1 Wireless auto setup completed Attempt to print from a computer
        (orange) (green) Wireless auto setup error Print a network status sheet and confirm if the settings are correct. Refer to table 'Network Buttons' for assistance, and then correctly configure any incorrect settings
        (orange) (green) *1 Wireless auto setup error
        (No IP address set)
        Print a network status sheet and confirm if the settings are correct. Refer to table 'Network Buttons' for assistance, and then correctly configure any incorrect settings.


        = off
        = on
        = flashing
        *1: The Network status light (orange) turns off after five minutes.


        Network Buttons
        Wi-Fi Press and hold for three seconds to make easy wireless LAN settings.
        Press to release an easy wireless LAN setting error.
        Press and hold for about 10 seconds to initialize network settings.
        Press to print a network status sheet.
        Wi-Fi + While holding down the Wi-Fi button, press and hold the button for about three seconds to make easy wireless LAN settings in WPS PIN mode.


        We recommend printing a network status sheet and confirming the settings. Click here for help on printing a status sheet.


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      • Printers with an LCD panel:



        When the printer is connected to a network, this icon appears in the upper-right corner of the LCD screen:



        The icons in the following table indicate the network status. Confirm the icon that appears, and refer to the applicable 'Correction Method' in the table below. Then proceed to the next step.


        Icon Status Correction Method
        Wired LAN Error/Searching (Set the printer up on the wireless LAN)
        Connected to a Wired LAN (Set the printer up on the wireless LAN)
        Wireless LAN Error/Searching Print a network status sheet and confirm if the settings are correct. Correctly configure any incorrect settings.
        Connecting to network Wait for the printer to finish the connection attempt, then check the status again.
        Wireless auto setup in progress Wait for the auto setup to complete, then check the status again.
        Wireless auto setup completed Attempt to print from a computer
        No icon Disconnected Print a network status sheet and confirm if the settings are correct. Complete the checks, and correctly configure any incorrect settings


        We recommend printing a network status sheet and confirming the settings. Click here for help on printing a status sheet.


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    • Print and review a network status sheet:

      A status sheet shows the quality of the connection between the printer and network.

      • Printers without an LCD panel:

        Ensure paper is loaded into the printer. Press the status sheet print button. (Do not hold the button down.)


      • Printers with an LCD panel:

        If necessary, press the Home button on the printer control panel to return to the Home menu, then select Setup.
        Select Network Settings. Select Confirm Network Settings, and then press the Start button to print a network status sheet.


        The illustration below is an example of a network status sheet:


        Confirm each item in the table below, and refer to the applicable 'Correction Method'. Then proceed to the next step.


        Wireless Mode Link Status Signal Condition Status Correction Method
        ON Connect Excellent Connection OK Go to step 4
        ON Connect No good Connection OK
        Weak Signal Status ("No Good")
        Move printer nearer to access point, then check the status again. If still "No Good", go to step 3
        ON (Searching) No good Connection No Good Confirm if the settings on the network status sheet are correct (e.g. Communication Mode, SSID, Security Level, AP Authentication Method).

        Correctly configure any incorrect settings, then check the status again. If still "No Good", go to step 3
        OFF (Searching) No good Connection No Good Ensure Wireless LAN is enabled (Setup mode > Network Settings > Wireless LAN Setup (Enable).

        Confirm if the settings on the network status sheet are correct (e.g. Communication Mode, SSID, Security Level, AP Authentication Method).

        Correctly configure any incorrect settings. If still "No Good", go to step 3


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  3. Troubleshooting printing and connection problems



    Problem: When using a Wireless LAN a connection to the wireless router / access point cannot be made, or the wireless router is not seen on the network.

    1. Check if the access point is ready for connection: check if the other devices can communicate with the wireless router/access point.

    2. Check if the access point is too far from the printer or blocked by an obstruction: move the access point closer to the printer or clear the obstruction.

    3. Check if the access point is near a device that could cause interference. Also check if the printer is near a device that could cause interference. Avoid placing either product near devices such as a microwave oven, 2.4GHz cordless phone, or a large metal object such as a filing cabinet.

    4. Check if the access point has any limitation for network access: check if MAC address filtering is enabled on the access point. If access restrictions are set, register the printer's MAC address on the wireless router or access point. Print a network status sheet or refer to the sticker on the back of the printer to find out its MAC address. Then refer to your router or access point's documentation for instructions.

    5. Check if the access point is set to hide the network SSID: You will need to know the SSID of the network you connect to and manually enter this into your printer's setup software.

    6. Check if the wireless security encryption key is correct: Re-enter the security encryption key (WEP key or WPA passphrase), remembering that it may be case sensitive.

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  4. The problem is still present - Use the PING command to test the connection between the printer and computer



    Use the PING command to test the connection between the printer and computer. If there is no response then it could be a problem with the network settings on the printer. If there is a response then the problem could be caused by a computer setting problem (e.g. the printer port set in Windows, or firewall settings)


    Make a note of the printer's IP address on the network status sheet. This will be used to test the communication between the printer and computer using the PING command.

    The instruction for Windows is immediately below. Click here to jump to the instruction for Mac OS X.


    • Perform the PING command in Windows:

      1. Click on Start > Run.
      2. In the Run box enter cmd then press OK.


      3. In the command prompt, type ping followed by the IP address of the printer e.g. ping 192.17.252.01
      4. Press the Enter/Return key on your keyboard.
      5. The computer will attempt to ping the printer via the network.

        • If it returns with an answer, the printer is both detected and is communicating. Any problems therefore, lie with the setup or a conflict. An example is below:


        • If a ping is not successful e.g. the reply is ": Destination host unreachable. Request timed out.", there may be a printer network settings problem or a problem with the antivirus software's firewall settings on the computer. Follow steps 5 and 6 to try to eliminate the problem. An example is below:


    • Perform the PING command in Mac OS X:

      1. From the Apple icon Apple menu, select System Preferences.
      2. Click on the Network icon, and verify that the Automatic is selected in Location.
      3. Select the network interface (used on the printer-connected network) from the Show list. (In Leopard the list is untitled.)
      4. Click the TCP/IP tab. (In Leopard, you must first click on the network interface to highlight it, then click on Advanced from the bottom-right corner of the screen before you can see the TCP/IP tab.)
      5. In TCP/IP, select an appropriate item for the network environment from the Configure IPv4 list.

        Notes Icon Note:

        Select Using DHCP if a DHCP server is used, or Manually if a fixed IP address is used.


      6. Click IP Address. (In Leopard, you can only view this by selecting Manually from the pull-down menu.)

      7. Confirm the printer's IP address and compare it to the IP address listed (if DHCP is not used). The printer and the network interface should share the same IP address range e.g. "192.17.252.xxx". The printer's IP address can be checked on a network status sheet.

      8. Double-click Macintosh HD > Applications > Utilities, and then double-click on Network Utility.

      9. Click on the Ping tab. We suggest selecting the option to only send a maximum of 10 ping attempts, the default setting may be infinite attempts.



      10. Enter the printer's IP address (from the network status sheet) into the network address field. Click Ping.

        • If communication is established, all signals are returned and 0% packet loss is displayed. An example is below:


        • If communication is not established, no signal is returned, and 100% packet loss. An example is below:


          In this instance, check the device's network settings on the computer, please note that we cannot advise you on these settings.

          If a reply is not received, there may be a printer network settings problem or a problem with the antivirus software's firewall settings on the computer. Follow steps 5 and 6 to try to eliminate the problem.


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  5. Printer Network Settings problem: In the case of a printer network settings problem, follow the steps below.



    Step 1: Check if the IP address is correct.

      An IP address should be considered as having two parts. With this IP address example (192.168.0.148), the first part is "192.168.0" and the second part is the ".148".


      Communication between two or more devices is possible, when the first part is the same but the second part is different. Numbers from 2 to 254 can be used with the second part. The value that corresponds with the first part (e.g. "192.168.0") varies depending on the access point. If not known, this is usually stated on the access point itself, or in the access point's manual/documentation.


      Check points:


    Step 2: Check the security level and encryption key.

      Check points:

      • What is the security level for the wireless network (e.g. WEP 64-bit, WEP 128-bit, WPA-PSK TKIP/AES).
      • Is the encryption key wrong? If the wrong encryption key has been entered during setup, you should re-enter it.

        • For printers with an LCD screen (with the Setup > Network Settings menu), you can input the encryption key using the printer's control panel.

        • For printers without an LCD screen (or without the Network Settings menu), you can input the encryption key via EpsonNet Config. (Double-click on the printer in the EpsonNet Config list, then click Network, and then Basic (Wireless). Select the appropriate SSID from the drop-down menu and enter the encryption key. Click Send to send the settings to the printer.)

      • After checking the settings, test the connection again using the PING command.

    Step 3: Check if the SSID (network name) matches the SSID of the network you connect to.

      Windows:

      • Right-click on the wireless network connected icon in the taskbar and select 'View Wireless Networks'.

      • If more than one wireless network is available, ensure that you know which is the correct one to choose.

      • You can also check the wireless network table to see if the SSID is security protected (encyption key required for connection).

      Mac OS X & Windows:

      • Once the SSID has been checked, check the printer's network settings to see if the SSID is entered correctly.

        • For printers with an LCD screen, you can input the SSID using the printer's control panel. (Printers with the Setup > Network Settings menu.)

        • For printers without an LCD screen (or no Network Settings menu), input the SSID via the Epson EasyNetwork Installer, or select a broadcast SSID via EpsonNet Config. (Double-click on the printer in the EpsonNet Config list, then click Network, and then Security Level. Select the appropriate Security Level from the drop-down menu and enter the encryption key. Click Send to send the settings to the printer.)

      • After checking the setting, test the connection again using the PING command.

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  6. Computer setting problem: In the case of a computer settings problem, follow the steps below.



    • Mac OS X - If you are unable to print:

      If you are unable to print, ensure that you have added the printer to the printer list. The printer should be added using the EPSON TCP/IP protocol. Click here for an instruction on adding the printer. Return to this article if you continue to experience printing or scanning issues.


    • Mac OS X and Windows: Check the Firewall Settings and confirm any errors

      If the printer is not found during the installation process or you have blocked Epson programs during installation, we recommend you add the Epson programs to the firewall exception or 'allowed' list.


      Notes Icon Note:

      Windows only:
      Check that only one firewall is turned on - in Windows XP SP2 and later, the Windows Firewall is turned on by default. If you are using a different antivirus software's firewall, you should ensure that the Windows Firewall is turned off or this will cause a conflict and settings may only be made in one firewall.


      Open Control Panel > Windows Security Center. An error message may be shown under 'Windows Firewall' in the Security Center window. If two firewalls are started up simultaneously, the message will advise that is not recommended to have two firewalls running at the same time.


      Possible Errors

      The following errors may occur, related to the firewall settings of your computer's antivirus software. Check which of the following are true, and look up the relevant entry in the table below.

      1. Error when installing from the CD-ROM.
      2. Remaining ink levels are not shown in EPSON Status Monitor / the print won't start.
      3. EPSON Scan will not start up / You cannot search within EPSON Scan Settings.
      4. EpsonNet Config cannot detect the printer.
      5. When you attempt to add an EpsonNet Print Port via the 'Add Printer Wizard' in Windows, the 'Add EpsonNet Print Port Wizard' cannot detect the printer/port.

      Possible errors Norton Internet Security 2008 McAfee Internet Security Suite Trend Micro Internet Security 2008 Virus Security ZERO
      1. Error during CD-ROM install à ° ° ·
      2. Remaining ink not shown / Won't print à à à °
      3. EPSON Scan à à à °
      4. EpsonNet Config à à ° °
      5. EpsonNet Print Port Wizard à à ° °


      LEGEND
      à : Possible to use even though not set.
      ° : The antivirus software will give a warning but, if accepted, possible to use.
      · : The antivirus software will not give a warning but, if set, possible to use.


      Notes Icon Note:

      Check the standard firewall settings for your antivirus software. This guidance covers the firewall settings for four types of popular antivirus software, and the Windows XP & Vista Firewall. The confirmation method is shown below.


      If you use a different antivirus software, use the guidance below to allow the Epson programs as instructed but refer to your antivirus software user guide for help on adding / allowing programs in the firewall settings.

      1. Perform the setting (e.g. allowing an Epson program) in the antivirus software and set the antivirus software to active. In Windows, turn off the Windows Firewall if a different antivirus software firewall is active.

      2. Where the problem occurs when installing the printer, you should then perform the installation using the Epson CD-ROM. Confirm each operational step and the printer's search status.

      3. When setting up Trend Micro Internet Security 2008, select "Using ADSL/Fibre/Cable (Recommended)".

      4. Set the McAfee Internet Security Suite firewall to "Open"*.

        *This is the confirmed result, to the extent possible, of testing the operation in our company's environment; there are cases where operation may vary depending on the environment used.


      If the one of below symptoms occurs, you may be able to avoid it by changing the antivirus software's properties. For example, in Trend Micro Internet Security, select the corporate network's profile (see your antivirus user guide for help).


      Follow the section appropriate to the symptom(s) you are experiencing:


      • (Windows only): Error During CD-ROM Install



          Fault: During the Easy Network Setup installation from the Epson software CD-ROM, at stage 'Select a Printer', the printer search starts but ends in a "The printer was not found" error:


          Cause: This occurs because the setup program cannot detect the printer, or the setup program is blocked by the antivirus software.


          Resolution:

          Check the Ethernet cable connections, check that the printer is powered on, check that the wireless router, access point, or hub is on and connected properly. Then click the Refresh button.

          • If you receive a firewall alert for Epson software or explorer.exe (Windows Explorer), click Unblock or Allow. This issue can be avoided by adding an exception to antivirus software's firewall.

          • Run the EasyInstall.exe file from the CD-ROM. This is located in the following directory:

            D:\APPS\EasyInstall\EasyInstall.exe

            By default, the CD-ROM drive is (D:), please change the CD-ROM letter as appropriate for your system environment.


            Click here for an example of the antivirus software setting.

            Click here for help on adding exceptions to the Windows Firewall.


          If the printer is still not found, reset the printer's wireless network settings:

          • Press the Setup button on the printer control panel. Highlight Reset Network Settings (or Restore Default Settings). For the PX800FW, press Yes then the Home button. For other models, press Yes then the OK button. Press Home to return to the Home menu. Then click the Refresh button on the Easy Network Setup window.

          • If you do not have this option on the LCD menu, or your printer does not have an LCD screen, then hold down the Wi-Fi button for 10 seconds to initialise network settings. Then click the Refresh button on the Easy Network Setup window. Click here for guidance on the Wi-Fi button.

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      • (Windows only): Remaining Ink Levels are not shown in Epson Status Monitor / Print won't start



          Fault 1: Cannot view the remaining Ink Levels in the printer driver window or Status Monitor.


          Fault 2: Even though the print job starts, the printer does not start up.
          - Typically the below progress bar is displayed and print job starts, but this screen does not appear - see the example below:


          Cause: This occurs because programs related to the EPSON Status Monitor and Progress Meter window are blocked by the antivirus software.


          Resolution: This issue can be avoided by adding an exception to antivirus software's firewall.

          • Add the following Epson program as an exception in your system's antivirus software firewall settings:

            C:\Program Files\Common Files\EPSON\EBAPI\eEBSvc.exe

          • The software is installed to the drive that Windows is installed on - normally (C:). If this is not (C:), please change the drive letter from (C:) to the correct value for your system environment.

            Click here for an example of the antivirus software setting.

            Click here for help on adding exceptions to the Windows Firewall.


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      • EPSON Scan does not start up / You cannot perform a search in EPSON Scan Settings



          Fault 1: EPSON Scan does not open and displays an error message. See the example below:


          Fault 2: Cannot perform a search in EPSON Scan Settings. See the example below:


          Cause: This occurs because EPSON Scan is blocked by the antivirus software.


          Resolution: This issue can be avoided by adding an exception to antivirus software's firewall.

          If this does not resolve the issue, check that the correct IP address is listed in EPSON Scan Settings. You can check the Epson product's current IP address by printing a network status sheet. If the IP address is incorrect, follow the instructions below:




          The screenshots in this section are for Windows Vista but the procedure is the same for Windows 2000 and XP.

          1. Click on Start > All Programs > EPSON Scan > EPSON Scan Settings.


          2. If you receive an error message e.g. "EPSON Scan cannot be started", click 'No'.


          3. The EPSON Scan Settings window will open. Change the Connection to Network.

          4. The window changes. Click Add.


          5. The Add window will open and it will attempt to search for the scanner on the network. Any detected scanners or All-In-Ones will be displayed under Search for addresses. Wait for the search to end. Your All-In-One can be identified by the 'IP Address'.

          6. Click on the entry for your All-In-One and click on OK.


            Notes Icon Note:

            If the scanner is not detected, check the connection and click Retry. Ensure that Epson Scan and Epson Scan Settings are added to your firewall's 'allowed programs' or 'exceptions' list. Click here for guidance.

            Select 'Enter address' to manually enter the IP address if the All-In-One is not found. Entering the IP address directly disables the IP Address auto-follow function.


          7. If you would like to rename the scanner (the default name is Scanner1), click on Edit, enter a name, and then click OK. Click the scanner, then click Test.

          8. If there was a previous instance of a 'Scanner' with an IP address in EPSON Scan Settings, click on it to highlight it and then click Delete. This ensures that the new instance, on the correct IP address, will be used by Epson Scan.

          9. Verify that the The connection test was successful and the scanner name is displayed, and click OK to close the window and save the settings.

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          Mac OS X:

          • Add 'EPSON Scan' and 'EPSON Scan Settings' as an exception / allow the programs in the firewall.

          • Also ensure that the printer's IP address has been added to the EPSON Scan Settings - if not, scanning will not be possible. If you have reconfigured your network or reset the access point/wireless router then the EPSON Scan Settings will also need to be reconfigured.

            • The printer's IP address can be found on the network status sheet.
            • To check if this has been added, open \Applications\Utilities.
            • In Utilities, double-click on the EPSON Scan Settings icon.


            • You may receive the "EPSON Scan cannot be started" error message twice; click on 'No' each time.


            • In EPSON Scan Settings, select Network as the Connection setting. The window changes. Click Add.


            • You see the following screen. The software searches for the Epson product on the network and displays 'Searching. Please wait.'.


            • When it locates the product, it will display its IP address and the message 'Search complete.'. This should match the IP address from the network status sheet. Click OK.


              Notes Icon Note:

              To rename the scanner, type a name for it in the Scanner Name text box.

              If the IP address is not listed, you can select the option Enter address. Type in the printer's IP address that you noted from the network status sheet. Then click OK.


            • The Epson product is displayed in EPSON Scan Settings. Click OK again to close the window.


              Notes Icon Note:

              If the printer's IP address changes, you will need to repeat these steps to reconfigure the Epson Scan network settings.


              If there was a previous instance of a 'Scanner' with an IP address in EPSON Scan Settings, click on it to highlight it and then click Delete. This ensures that the new instance, on the correct IP address, will be used by Epson Scan.


          Windows:

          • Add the following Epson programs as an exception in your system's antivirus software firewall settings:

            C:\WINDOWS\twain_32\escndv\escndv.exe (EPSON Scan)

            C:\WINDOWS\twain_32\escndv\escfg.exe (EPSON Scan settings)


          • The software is installed to the drive that Windows is installed on - normally (C:). If this is not (C:), please change the drive letter from (C:) to the correct value for your system environment.

            Click here for an example of the antivirus software setting.

            Click here for help on adding exceptions to the Windows Firewall.


          • Also ensure that the printer's IP address is correct in EPSON Scan Settings - if not, scanning will not be possible. If you have reconfigured your network or reset the access point / wireless router then the EPSON Scan Settings will also need to be reconfigured.

            • The printer's IP address can be found on the network status sheet.
            • To check if this has been added, open Start > All Programs > EPSON Scan > EPSON Scan Settings.
            • You may receive the "EPSON Scan cannot be started" error message twice; click on 'No' each time.
            • In EPSON Scan Settings, select Network as the Connection setting. Click Add.
            • On the next screen, select the IP address that you noted from the network status sheet.
            • Click OK. Then click OK again to close the EPSON Scan Settings window.
            • Attempt to scan again, if you continue to receive the error "EPSON Scan cannot be started", click 'No'. Then check if the driver needs to be updated in Device Manager. For Windows 2000 & XP, click here for assistance.

          Other possible causes of the "EPSON Scan cannot be started" error or scanning problems:

          • If network connection was interrupted while starting Epson Scan, exit Epson Scan, and restart it after a few seconds. If Epson Scan cannot start up, power off the printer and back on, and then try restarting Epson Scan. Check the Timeout Setting in EPSON Scan Settings. This may need to be adjusted.

          • If you are scanning a large document at a high resolution, a communication error may occur. If the scan did not complete, lower the resolution and try scanning again.

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      • EpsonNet Config cannot detect the printer



          Fault: Even though EpsonNet Config starts, the printer cannot be detected.



          Cause: This occurs because EPSON programs are blocked by the antivirus software.


          Resolution: This issue can be avoided by adding an exception to antivirus software's firewall.

          Add the following Epson program as an exception in your system's antivirus software firewall settings:


          Mac OS X:

          • Add 'EpsonNet Config' as an exception / allow the program in the firewall.

          Windows:

          • EpsonNet Config is found at the following directory address:

            C:\Program Files\EpsonNet\EpsonNet Config V3\EpsonEpsonNet Config.exe

          • The software is installed to the drive that Windows is installed on - normally (C:). If this is not (C:), please change the drive letter from (C:) to the correct value for your system environment.

            Click here for an example of the antivirus software setting.

            Click here for help on adding exceptions to the Windows Firewall.


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      • (Windows only): Cannot detect port when EpsonNet Print starts / The port or printer cannot be detected when adding the EpsonNet Print port.



          Fault: Even though the printer port has been set, the printer can not be detected.
          Or when you attempt to add an EpsonNet Print Port via the "Add a Printer Wizard" in Windows, the "Add EpsonNet Print Port Wizard" cannot detect the printer/port.


          Cause: This occurs because related programs are being blocked by the antivirus software.


          Resolution: This issue can be avoided by adding an exception to antivirus software's firewall.

          • Add the following Epson program as an exception in your system's antivirus software firewall settings, found at the following directory address:

            C:\WINDOWS\explorer.exe


          • The software is installed to the drive that Windows is installed on - normally (C:). If this is not (C:), please change the drive letter from (C:) to the correct value for your system environment.

            Click here for an example of the antivirus software setting.

            Click here for help on adding exceptions to the Windows Firewall.


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      Antivirus software settings

      This section is aimed more at Windows users. However, if you are running Mac OS X and have installed an antivirus software package, we recommend referring to the information below and adding exceptions if one of the marked Epson application is installed. If you continue to experience problems after following this section, click here for further help.

      Below is a summary of the application exceptions that should be made after installing the antivirus software and confirming the CD-ROM installation.


      These items will be displayed in a dialog box by the antivirus software during the installation, and the list shows the recommended exceptions to make by clicking Accept.

      To view our example, click on the manufacturer of your antivirus software or firewall below:


      Norton Internet Security 2008

      McAfee Internet Security Suite 2008

      Trend Micro Internet Security 2008

      Virus Security ZERO


      Notes Icon Note:

      You may not be able to print if the settings are incorrect. Changing settings in the antivirus software is your responsibility, not the responsibility of Epson. See your antivirus software user guide on how to change settings or contact its manufacturer.


      Norton Internet Security 2008

        In the example below, the default exceptions for the antivirus software are highlighted in pink. Marked by the red box are the exceptions that we recommend you add to the antivirus software.

        Generally, firewall exceptions can be recorded in two different ways:


        Firewall alert:
        If you receive a firewall alert for an application, it will prompt you to permit / accept or block an application's attempt to access the Internet or network. If an application is already blocked and requests access, you may be given the choice to unblock and permit the application. When you make your selection, an exception is created in the antivirus software's firewall to enforce your choice.


        You may receive a firewall alert prompt during the Epson CD-ROM installation. If you receive a firewall prompt for any of the applications which are marked by a red box in the example below, you should permit access (e.g. select 'Allow' or 'Unblock').


        Manual change:
        You can normally add an exception in the firewall settings window of your antivirus software (e.g. add an application to an 'Allowed Programs' list) or change an existing rule for an application to permit it (e.g. select 'Allow' or 'Unblock'). Permit or add an exception for the applications, marked by a red box, that appear in the example below.



        Notes Icon Note:

        Windows Vista x64 users:
        The directory structure of Windows Vista differs from previous versions of Windows. In the 64-bit Microsoft Windows Vista environment, EXPLORER.EXE is located in c:\windows\syswow64 folder. In previous versions of Windows, EXPLORER.EXE is located in c:\windows\system32.


      Back to 'Antivirus Software Settings'


      McAfee Internet Security Suite 2008

        In the example below, the default exceptions for the antivirus software are highlighted in pink. Marked by the red box are the exceptions that we recommend you add to the antivirus software.

        Generally, firewall exceptions can be recorded in two different ways:


        Firewall alert:
        If you receive a firewall alert for an application, it will prompt you to permit / accept or block an application's attempt to access the Internet or network. If an application is already blocked and requests access, you may be given the choice to unblock and permit the application. When you make your selection, an exception is created in the antivirus software's firewall to enforce your choice.


        You may receive a firewall alert prompt during the Epson CD-ROM installation. If you receive a firewall prompt for any of the applications which are marked by a red box in the example below, you should permit access (e.g. select 'Allow' or 'Unblock').


        Manual change:
        You can normally add an exception in the firewall settings window of your antivirus software (e.g. add an application to an 'Allowed Programs' list) or change an existing rule for an application to permit it (e.g. select 'Allow' or 'Unblock'). Permit or add an exception for the applications, marked by a red box, that appear in the example below.



        Notes Icon Note:

        Windows Vista x64 users:
        The directory structure of Windows Vista differs from previous versions of Windows. In the 64-bit Microsoft Windows Vista environment, EXPLORER.EXE is located in c:\windows\syswow64 folder. In previous versions of Windows, EXPLORER.EXE is located in c:\windows\system32.


      Back to 'Antivirus Software Settings'


      Trend Micro Internet Security 2008

        In the example below, the default exceptions for the antivirus software are highlighted in pink. Marked by the red box are the exceptions that we recommend you add to the antivirus software.

        Generally, firewall exceptions can be recorded in two different ways:


        Firewall alert:
        If you receive a firewall alert for an application, it will prompt you to permit / accept or block an application's attempt to access the Internet or network. If an application is already blocked and requests access, you may be given the choice to unblock and permit the application. When you make your selection, an exception is created in the antivirus software's firewall to enforce your choice.


        You may receive a firewall alert prompt during the Epson CD-ROM installation. If you receive a firewall prompt for any of the applications which are marked by a red box in the example below, you should permit access (e.g. select 'Allow' or 'Unblock').


        Manual change:
        You can normally add an exception in the firewall settings window of your antivirus software (e.g. add an application to an 'Allowed Programs' list) or change an existing rule for an application to permit it (e.g. select 'Allow' or 'Unblock'). Permit or add an exception for the applications, marked by a red box, that appear in the example below.



        Notes Icon Note:

        Windows Vista x64 users:
        The directory structure of Windows Vista differs from previous versions of Windows. In the 64-bit Microsoft Windows Vista environment, EXPLORER.EXE is located in c:\windows\syswow64 folder. In previous versions of Windows, EXPLORER.EXE is located in c:\windows\system32.


      Back to 'Antivirus Software Settings'


      Virus Security ZERO

        In the example below, the default exceptions for the antivirus software are highlighted in pink. Marked by the red box are the exceptions that we recommend you add to the antivirus software.

        Generally, firewall exceptions can be recorded in two different ways:


        Firewall alert:
        If you receive a firewall alert for an application, it will prompt you to permit / accept or block an application's attempt to access the Internet or network. If an application is already blocked and requests access, you may be given the choice to unblock and permit the application. When you make your selection, an exception is created in the antivirus software's firewall to enforce your choice.


        You may receive a firewall alert prompt during the Epson CD-ROM installation. If you receive a firewall prompt for any of the applications which are marked by a red box in the example below, you should permit access (e.g. select 'Allow' or 'Unblock').


        Manual change:
        You can normally add an exception in the firewall settings window of your antivirus software (e.g. add an application to an 'Allowed Programs' list) or change an existing rule for an application to permit it (e.g. select 'Allow' or 'Unblock'). Permit or add an exception for the applications, marked by a red box, that appear in the example below.



        Notes Icon Note:

        Windows Vista x64 users:
        The directory structure of Windows Vista differs from previous versions of Windows. In the 64-bit Microsoft Windows Vista environment, EXPLORER.EXE is located in c:\windows\syswow64 folder. In previous versions of Windows, EXPLORER.EXE is located in c:\windows\system32.


      Back to 'Antivirus Software Settings'


    Mac OS X only:
    If you continue to experience problems, we recommend following the network-related guidance in one of the following troubleshooting articles (choose the article appropriate for your OS version):


      10.5.x: Troubleshooting printer installation and communication issues in Mac OS X Leopard (v. 10.5)

      10.4.x: Troubleshooting printer installation and communication issues in Mac OS X Tiger (v. 10.4)

      10.3.9: Troubleshooting printer installation and communication issues in Mac OS X v. 10.1 - 10.3


      Notes Icon Note:

      The drivers on the CD-ROM are suitable for 10.3.9, 10.4.x, and 10.5.x.


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