If a document (or "print job") has not printed, the printer driver may be Paused, Offline, Deleting, or documents may be held in the print queue. This can be caused by a print job being corrupted during the spooling process, a communication-related issue or by the printer not being ready to print.
If there is more than one icon for your Epson printer, such as 'Epson Stylus DX4800 Series' and 'Epson Stylus DX4800 Series (Copy 1)', see the following Related Article and return to this article if necessary:
Windows 7 has a new feature called port stacking. This means that if one or more printer drivers are using the same virtual printer port, Windows will stack the printers as a list when you open its menu (normally by right-clicking on the printer icon). For information on port stacking see the following Related Article:
Check the status of the printer driver. Double-click on the Epson printer then click on See what's printing from under Printer Management.
If it is ready, only the printer name will be displayed at the top of the print queue window. In order to print, the printer status should be Ready with no documents waiting to print in the queue. An example is below:
If any documents are waiting to print, these will be listed in the print queue window and at the bottom it will indicate the number of documents in the queue e.g. '1 document(s) in queue'.
If there is an issue with the printer, its current status will also be displayed beside the printer name e.g.
EPSON Stylus xxx - Use Printer Offline
EPSON Stylus xxx - Paused
EPSON Stylus xxx - Deleting
(Where 'xxx' represents the specific printer model e.g. 'SX515W Series')
In this example, the status is 'Deleting' and '1' document is in the queue:
Refer to the table below and follow the advice relevant to the status that is listed, either Ready, Deleting, Paused, or Offline or if documents are listed in the print queue.
If an issue is still present
If the status is 'Ready' and no documents are waiting, print a Test Page.
In the print queue window of the Epson printer, click on Printer and select Properties.
Click on Print Test Page in the bottom-right of the General tab.