How to fully remove an Epson scanner from Mac OS X (OS 10.2 - 10.7)

RELATES TO:


  • Epson Scanners and All-In-One products compatible with Mac OS X.
  • Mac OS X 10.2, 10.3, 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard)
  • EPSON Scan, EPSON TWAIN.
  • I want to fully remove the scanner driver.
  • I have followed article 'Troubleshooting Scanner-related communication and installation issues in Mac OS X' but I am still unable to scan to the Mac.
  • Scanner software operation problems.
  • Scanner-related error messages.


TABLE OF CONTENTS:




EXPLANATION:


This article explains how to remove the Epson scanner driver. You may require this procedure if you simply wish to remove the Epson software from your system, or you wish to remove the software to try to resolve a problem you are experiencing with the Epson scanner, driver, or software.

If you have been experiencing difficulties scanning to your computer, there may be a communication issue. Ensure that you have followed the troubleshooting article that addresses the issue you are experiencing. If the issue remains, the scanner driver may need to be fully uninstalled.

Note:

This will remove all currently installed Epson scanners.


Important: This article assumes that your scanner is operational (e.g. displaying no errors) and addresses the full uninstall process only.


Scanner driver uninstall procedure

Follow the section appropriate for the scanner driver you are using to fully uninstall the scanner from Mac OS X.


EPSON TWAIN


  1. Disconnect the scanner from the Mac or power it off.

  2. Run the Installer from the original Epson installation CD-ROM, or downloaded driver. If using the CD-ROM, double-click on the EPSON TWAIN 5 Installer on the root of the EPSON CD-ROM.

    • If neither the CD-ROM or downloaded driver file are available, it is still possible to remove the Epson driver files and scanner from your system. Follow step 5 and onwards to do this.

    If you cannot see the installer in the main 'EPSON' CD-ROM window, open the EPSON TWAIN folder, and then double-click on your preferred language folder. You may first need to open a 'Mac OS X' or 'Mac OS X Driver' folder in order to see the EPSON TWAIN folder. Then double-click on the EPSON TWAIN 5 Installer icon.

    Note:

    If the Authorization window opens, click the key icon, enter the administrator's name and password, click OK, and then click Continue.



  3. Click Accept. The Installer dialogue box appears. Select Uninstall from the pull-down menu at the top-left, and then click Uninstall. Reboot once completed.

  4. Once completed, restart the Mac and continue following the procedure.

    Note:

    If you do not have the CD-ROM, please continue with the next step as it will still remove the scanner.




  5. Open to the Mac OS X hard disk. You will need to browse to the following locations and follow the instruction to delete specific files. Please note that depending on the installation method, some files may not be present - in which case move to the next location or step.

    • Browse to /Library/ApplicationSupport/TWAIN/TWAIN Data sources.  Delete any files or folders where the name begins with 'EPSON'.

    • Browse to /Library/ApplicationSupport.  Delete any files or folders where the name begins with 'EPSON'.

    • Browse to /Users/[Username]/Library/Preferences/EPSON.  Delete any files or folders where the name begins with 'EPSON'.

    • Browse to /Library/Image Capture/Twain Data Sources.  Delete any file relating to the Epson scanner model only.

    • Browse to /Library/Image Capture/Devices.  Delete the Epson scanner.

  6. Hold the Apple key on the keyboard and then press the F key (or click into the search field in the top-right of the OS X menu bar).

  7. Search for 'Epson Twain' and drag and drop all results to the Trash. Next search for 'EPFB' and drag and drop all results to the Trash.

  8. You will now need to run a repair utility that may take up to 30 minutes to complete so please plan for this.

  9. Open the hard drive, then /Applications/Utilities. Double-click on the Disk Utility icon.
  10. Click on Disk First Aid at the top of the window.
  11. Select your Mac OS X startup volume (hard drive) in the column to the left of the Disk Utility window.
  12. Click on Repair Disk Permissions at the bottom of the dialogue box.
  13. When this process is complete, move to the next step.


  • Restart the Mac.

  • Once restarted, empty the Trash.

  • Once you have completed the above, you will need to restart the Mac. Once it has finished rebooting, empty the Trash.

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      EPSON Scan


      1. Disconnect the scanner from the Mac or power it off.

      2. Run the Installer from the original Epson installation CD-ROM, or downloaded driver.

        • If neither the CD-ROM or downloaded driver file are available, it is still possible to remove the Epson driver files and scanner from your system. Follow step 4 and onwards to do this.

        If using the CD-ROM, open the Epson Scan folder (you may first need to open a 'Mac OS X' folder). Double-click on the EPSON Scan Installer icon which is in your preferred language folder. Click Accept. The Installer dialogue box appears.



      3. Select Uninstall from the pull-down menu at the top-left, and then click Uninstall. Reboot once completed.

        Note:

        If the Authorization window opens, click the key icon, enter the administrator's name and password, click OK, and then click Continue.



      4. Open to the Mac OS X hard disk. You will need to browse to the following locations and follow the instructions to delete specific files. Please note that, depending on the installation method, some files may not be present - in which case move to the next location or step.

        • Browse to /Library/ApplicationSupport/TWAIN/TWAIN Data sources.  Delete any files or folders where the name begins with 'EPSON'.

        • Browse to /Library/ApplicationSupport.  Delete any files or folders where the name begins with 'EPSON'.

        • Browse to /Library/Preferences/EPSON.  Delete 'EPSONSCAN'.

        • Browse to /Users/[Username]/Library/Preferences/EPSON.  Delete any files or folders where the name begins with 'EPSON'.

        • Browse to /Library/Image Capture/Twain Data Sources.  Delete any file relating to the Epson scanner model only.

        • Browse to /Library/Image Capture/Devices.  Delete the Epson scanner.



      5. Browse to /Applications/Utilities. Delete EPSON Scan Settings.

      6. Browse to /Applications. Delete EPSON Scan.

      7. You will also need to delete EPSON Scanner Monitor but this process must be stopped first. To stop the process browse to /Applications/Utilities and open the Process Viewer (or Activity Monitor in 10.3 or above). Select the EPSON Scanner Monitor and from the Process menu, and select Quit Process.



      8. You will now need to run a repair utility that may take up to 30 minutes to complete so please plan for this.

        1. Open the hard drive, then /Applications/Utilities. Double-click on the Disk Utility icon.
        2. Click on Disk First Aid at the top of the window.
        3. Select your Mac OS X startup volume (hard drive) in the column to the left of the Disk Utility window.
        4. Click on Repair Disk Permissions at the bottom of the dialogue box.
        5. When this process is complete, move to the next step.


      9. Restart the Mac.

      10. Once restarted, empty the Trash.

      11. Once you have completed the above you will need to restart the Mac. Once it has finished rebooting, empty the Trash.

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        Scanner driver reinstall procedure

        Follow this procedure if you wish to reinstall the scanner.




        1. Download and install the latest driver from the Epson website.

          1. Open the Epson Support website: http://www.Epson.co.uk/Support (this link will open in another window, refer back to this window for instructions).

          2. Enter your product model e.g. Perfection V300 and click on the product selection. The support page loads and your operating system is detected automatically. Verify this is the correct operating system and click on Drivers & Software.

          3. Choose the latest version of EPSON Scan to download (or EPSON TWAIN if EPSON Scan is not listed). This should start to download in your web browser's Download Manager.



        2. Locate the downloaded driver. Check the file extension before proceeding:

          • If the file downloaded has the extension .aspx, please rename this to .sit.

          • For files with a .dmg or .pkg extension, you can run these files by double-clicking on the icon.

          • For files with a .sit extension, you require StuffIt Expander. StuffIt is normally installed by default with Mac OS 10.2 and 10.3. It can be downloaded from the StuffIt website.



        3. Double-click on the downloaded file. If it is a compressed (.SIT) file, StuffIt will expand the file. Double-click on the Epson file and the file will mount a disk image on the Desktop.

        4. Double-click on the file and a window will open containing the Installer icon.

        5. Double-click on the file to start the Epson Installer. Read and accept the license agreement and follow the on-screen instructions, entering your Mac password when prompted.

        6. Once installed, browse to the Mac OS X hard disk, then /Library/Image Capture/Twain Data Sources. Delete all files except your scanner model's .ds file e.g. 1670.ds. Next, restart your Mac.

        7. Once restarted, empty the Trash and power on the scanner and connect the data cable directly from the scanner port to the port on the Mac.

        8. Your scanner should now be ready to use. Try testing the scanner software again.

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