Adobe Photoshop CS4 does not show my scanner/All-In-One in the File > Import menu on my 64-bit version of Windows. What’s wrong?
64-bit versions of Microsoft Windows (Windows XP x64, Windows Vista x64, Windows 7 x64).
Adobe Photoshop CS4.
Scanning functionality - importing to Photoshop.
Epson Scanner & All-In-One ranges.
Adobe Photoshop CS4 requires a TWAIN plug-in to recognise your scanner and for you to be able to select your scanner from the File > Import menu. 32-bit editions of Photoshop CS4 install this plug-in by default, but 64-bit editions require a 64-bit version of this plug-in. Neither Adobe or Microsoft immediately released this plug-in after the release of CS4.
For more information and to check for updates, please refer to Adobe Knowledgebase article on Adobe's website, kb405072.
Click here to visit the Microsoft Support website.
Epson provides third-party contact information to help you find technical support. This contact information may change without notice.
Until a 64-bit plugin is released, you can try the following workaround options to scan into 64-bit editions of CS4:
Use Epson Scan to scan and save your images to your hard drive, and then open them in Adobe Photoshop CS4 (64-bit). The majority of Epson scanners and All-In-Ones have a 64-bit Epson Scan driver to enable you to install and use your Epson device in Windows Vista x64 (64-bit). Epson Scan is included on the software CD and is available via the Drivers & Support section of your website.
We recommend saving your images as TIFF files since they offer better compatibility and TIFF is a lossless (data is not lost) file format. See the following article for help: How to perform a basic scan with EPSON Scan.
Use the Windows Image Acquisition (WIA) from the File > Import menu to import images from the scanner.
The WIA driver does not offer all the features and control provided by the Epson Scan driver. It also does not support scanner options such as a Transparency Unit (TPU) for film scanning or an Auto Document Feeder.
Use Photoshop CS4 (32-bit) to scan using the File > Import menu. You can then save the file and re-open it in Photoshop CS4 (64-bit).
Both a standard 32-bit version and a 64-bit version of CS4 are installed by default when you install Adobe Photoshop CS4 on a Windows 64-bit operating system. (You can override this default setting when you install the program.)