If partial pages are printed when the printer is used standalone or with the computer, the problem may be caused by incorrect positioning of the paper edge guide.
The paper edge guide should always be positioned against the side of the paper to enable the printer to function correctly.
- Check the paper edge guide position and the paper position.
- Check that the paper size is supported by the printer.
- If printing standalone, the supported paper sizes are detailed on the printer control panel.
- If printing from the computer, the supported paper sizes are available to select in the printer driver. User Defined/Custom sizes can be created.
Example of the printer's parts on a 'DX' All-In-One:
a) Edge guide: Helps load the paper straight. Adjust the left edge guide so that it fits snugly to the width of your paper.
b) Sheet feeder: Feeds a stack of paper automatically.
c) Paper support: Supports the paper loaded in the sheet feeder.
d) Feeder guard: Prevents objects placed on the document cover from falling inside the printer when opening the document cover.
- Reload the paper into the sheet feeder, as seen in (1). Slide the paper edge guide against the left edge of the paper (2).
- Once adjusted, close the feeder guard and try to print again - make sure you select the correct paper size in the Page Setup and Printing Preferences (Windows) or Print Settings (Mac OS X).
- After following the steps above further prints should print as expected. If you have an All-In-One, see Why is my All-In-One only printing half a page? for detailed guidance and an explanation of why this phenomenon occurs.
- If partial pages continue to be printed when printing from a computer, move to Step 3 of this article.
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