Epson and OS X Lion (Mac OS 10.7.x): Software support information

RELATES TO:

  • Software issues that may occur during installation of an Epson product.
  • Software issues that may occur once installed.
  • Mac OS X Lion (10.7.x)
  • Epson inkjet printers, All-In-Ones and scanners.

EXPLANATION:

Listed below are the known issues and potential solutions relating to bundled software in Mac OS X Lion (10.7.x). Software covered includes Epson photo and Epson fax software, and third party scanning software (Abbyy, SilverFast, Presto!, Monaco EZcolor). Refer to the issues listed below prior to product installation in case you encounter any of them when installing your Epson product.


Check product and OS compatibility

Before installing your product, please check the following article for an up-to-date support status for Epson products and bundled software: Epson and Mac OS X Lion (Mac OS 10.7.x)

Note:

Macintosh operating systems released up until 2004 supported drivers and applications designed for Macintosh systems with PowerPC processors. Since the release of Intel-based Macintosh systems, starting with Tiger (OS 10.4.x Intel) support has gradually moved away from this older PowerPC build towards the newer Universal driver support. Universal drivers can run natively on an Intel-based Mac OS (such as OS X Lion), offering optimal performance. The inclusion of Apple's Rosetta in OS X Tiger, Leopard, and Snow Leopard allowed users to continue using PowerPC drivers and software. However, as Rosetta support is not included in OS X Lion, PowerPC drivers and software are no longer supported.



Quick links
Note:

The information below is provided as is. Epson is not responsible for the content of third-party websites and provides third-party contact information to help you find technical support. This contact and support information may change without notice.




ColorBase for SpectroProofer: The application fails to save the calibration file

Affected products:

  • Epson ColorBase 2.50 and earlier.
  • Stylus Photo R2400/ R2880/ R3000.
  • Stylus Pro 3800/ 3880/ 4800/ 4880/ 4900/ 7800/ 7880/ 7890/ 7900/ 9800/ 9880/ 9890/ 9900/ 11880.

Solution:

The directory that files should be saved to has changed in Mac OS X Lion. An updated version of the ColorBase software (ver. 2.61) will be released that will save the calibration file to the correct file directory.

The printer models listed above will be supported by the new version.




LFP Remote Panel will not open

The current release of LFP Remote Panel will not work in OS X Lion as it is a PowerPC-based application. Software and drivers which are PowerPC-based are not supported as Apple have not provided support for Rosetta in Mac OS 10.7.

Affected models:

  • Stylus Pro 3880, Stylus Pro 4450, Stylus Pro 4880, Stylus Pro 7450, Stylus Pro 7880, Stylus Pro 9450, Stylus Pro 9880, Stylus Pro 11880

Solution:

An updated version of LFP Remote Panel will be released to allow firmware updates when a new version of firmware for one of these models becomes available. Most functions provided by LFP Remote Panel can be performed through the printers control panel.



Installation of the ICC Profile (Adobe) package fails

The installation fails because the access directory has changed. However, as OS X Lion already comes with Adobe ICC profiles, it is not necessary to install.




ABBYY FineReader Sprint fails to launch or crashes with the error, "ABBYY FineReader Sprint quit unexpectedly"

Affects:

  • Abbyy FineReader Sprint 8.0
  • Included in software bundle with the following models: Stylus SX125/ SX218/ SX420W/ SX425W/ SX525WD/ SX620FW, Stylus Photo PX720WD/ PX820FWD

When attempting to scan or open files using Abbyy FineReader Sprint version 8, the application crashes or fails to launch. This software is bundled with many Epson scanners and All-In-Ones; its most popular features include scanning multi-page PDF files in combination with Epson Scan, and document scanning for OCR.


Solution:

You can download the latest version of Abbyy FineReader Sprint using the Epson Download Navigator software. Once downloaded and installed this software will check to make sure that you are using the latest firmware and software for your Epson product. If updates are available the Epson Download Navigator will guide you through downloading and installing these updates.

See the following article for more information: How do I update ABBYY FineReader in Mac OS X?




Newsoft Presto! PageManger 8 displays a "PPC not supported" message after installation and some option buttons are not displayed correctly

Affected products:

  • Newsoft Presto! PageManger 8 Standard (versions 8.10 and 8.15)
  • Newsoft Presto! PageManger 8 Professional (version 8.20)
  • Included in software bundle with the following models: Stylus Office BX310FN, Stylus Office BX610FW, GT-1500, GT-S50, GT-S50N, GT-S80, GT-S80N

After the software installation has finished, one or more on-screen "PPC not supported" messages are displayed. You may also notice that some of the icons or buttons are not displayed correctly, such as the JPEG, PDF, TIFF and OCR buttons. Some components of the PageManager 8 software are PowerPC-based and not supported in OS X Lion as Apple have not provided support for Rosetta.


Solution:

Newsoft Inc, the manufacturers of the software, intend to supply a software updater via newsoft.eu.com (third party website). Please refer to the Newsoft Inc. website for release date and any further information.




Newsoft Presto! BizCard 5.01 cannot be launched and displays the message "PPC is not supported"

Affected products:

  • Newsoft Presto! BizCard version 5.01
  • Included in software bundle with the following models: GT-S50, GT-S50N, GT-S80, GT-S80N

The message "PPC not supported" is displayed on-screen when you attempt to use the software because some components of BizCard v.5.x are PowerPC-based and not supported in OS X Lion as Apple have not provided support for Rosetta.


Solution:

Version 5.x is not supported in OS X Lion and was designed for earlier releases of Mac OS X, current at the time of the release of the software and the products it is bundled with. Contact Newsoft Inc, the manufacturers of the software, for further information via newsoft.eu.com (third party website).




Epson Event Manager may crash when attempting to use the network push-scan feature from the All-In-One's LCD control panel

When attempting to scan to a computer over a network connection (wired or wireless), such as 'Scan to PC', 'Scan to PDF' or 'Scan to Email', the Epson Event Manager application may crash when attempting to open Epson Scan in OS X Lion.

Affected products:

  • All Epson scanners bundled with the software (e.g. Perfection V30, V300, V33, V330, V500, V600, V700, V750 Pro, GT-1500, GT-S50, GT-S50N, GT-S80, GT-S80N)
  • All Epson All-In-Ones bundled with the software (e.g. Stylus Office BX300F, BX305F, BX305FW, BX305FW, BX310FN, BX320FW, BX525WD, BX535WD, BX600FW, BX610FW, BX625FWD, BX630FW, BX635FWD, BX925FWD, BX935FWD / Stylus Photo PX650, PX660, PX700W, PX710W, PX720WD, PX730WD, PX800FW, PX810FW, PX820FWD, PX830FWD / Stylus SX100, SX105, SX110, SX115, SX125, SX200, SX205, SX210, SX215, SX218, SX400, SX405 Wi-Fi, SX410, SX415, SX420W, SX425W, SX435W, SX445W, SX510W, SX515W, SX525WD, SX535WD, SX600FW, SX610FW, SX620FW)

Solution:

This may not happen every time, so if it occurs we recommend closing Epson Scan and attempt to scan again. As a workaround, we recommend initiating the scan from the computer instead by opening Epson Scan directly. For guidance on using Epson Scan with the computer, please see the following article: How to perform a basic scan with EPSON Scan

Epson has released a new version of Event Manager and this issue is resolved in version 2.50.02 or higher. The latest version of Event Manager can be downloaded and installed from the Drivers & Software section of the Epson support website.




SilverFast is unable to install, launch or work in Mac OS X Lion

Affected products:

  • SilverFast Ai/SE
  • Included in software bundle with the following models: Perfection 4490 Photo, Perfection V700 Photo, Perfection V750 Pro

SilverFast Ai and SE is included with several Epson scanners as part of the software bundle which is in addition to the standard Epson Scan software. SilverFast is PowerPC-based software and is not currently supported in OS X Lion as Apple have not provided support for Rosetta.


Solution:

The software was designed for earlier releases of Mac OS X, current at the time of the release of the software and the products it is bundled with. For the latest compatibility information, you can contact LaserSoft Imaging, the manufacturers of the software via www.silverfast.com (third party website).

As a workaround, you can continue to scan high quality images in various file formats (including uncompressed TIFF), with full control over resolution, target size and even the option to apply a profile. EPSON Scan directly controls all of the features of your EPSON scanner. With this software you can scan images in color, grayscale, or black and white and obtain professional quality results. This program is the standard cross-platform interface between your scanner and most applications. You can access it from any application that supports the TWAIN standard.

These models (Perfection 4490/V700/V750) are supported in OS X Lion with Epson Scan; the latest version can be downloaded and installed from the Drivers & Software section of the Epson support website. For most models, Epson Scan should also be available to download - please see the following article for compatibility information: Epson and Mac OS X Lion (Mac OS 10.7.x)




Monaco EZcolor is unable to install, launch or work in Mac OS X Lion

Affected products:

  • X-Rite MonacoEZcolor
  • Included in software bundle with the following model: Perfection V750 Pro

Monaco EZ Color is included in the software bundle which is in addition to the standard Epson Scan software. X-Rite Monaco EZ Color is PowerPC-based software and is not currently supported in OS X Lion as Apple have not provided support for Rosetta.


Solution:

The software was designed for earlier releases of Mac OS X, current at the time of the release of the software and the products it is bundled with. For the latest compatibility information, you can contact X-Rite, the manufacturers of the software via www.xrite.com (third party website).




Easy Interactive Tools: You cannot draw lines correctly or save the drawn image

Full description:

  • When selecting "Draw free lines" and drawing the lines, the line connected from the start point to the end point is not drawn on the screen. (Although there may be occasions when a line can be drawn.)
  • You cannot draw lines or characters while the screen is full screen mode.
  • You cannot save the drawn image.

Affected products:

  • Easy Interactive Tools version 1.10 or earlier
  • EB-G5450WU/ EB-G5650W/ EB-G5650WNL/ EB-G5750WU/ EB-G5750WUNL/ EB-G5950/ EB-G5950NL

Solution

Download and install software version 1.11 or later from the Epson website.

Version 1.02 is not supported in OS X Lion and was designed for earlier releases of Mac OS X, current at the time of the release of the software and the products it is bundled with.



EasyMP Multi PC Projection: When connecting the Mac to the Projector, the projected image becomes black and the application is forced to terminate

Affected products:

  • EasyMP Multi PC Projection version 1.10 and earlier
  • EB-G5450WU/ EB-G5650W/ EB-G5650WNL/ EB-G5750WU/ EB-G5750WUNL/ EB-G5950/ EB-G5950NL

Solution

To resolve this issue, Epson will release an updated version of EasyMP Multi PC Projection on the Epson website.

Where available, download and install the latest software for your product.

Version 1.10 is not supported in OS X Lion and was designed for earlier releases of Mac OS X, current at the time of the release of the software and the products it is bundled with.



EasyMP Network Projection: When connecting the Mac to the Projector, the projected image becomes black and the application is forced to terminate

Affected products:

  • EasyMP Network Projection version 2.76 or earlier
  • EMP-735/ EMP-745/ EMP-755/ EMP-765/ EMP-835/ EMP-1705/ EMP-1707/ EMP-1715/ EMP-1717/ EMP-7850/ EMP-7950/ EMP-8350/ EMP-1815/ EMP-1825
  • EB-1725/ EB-1735W/ EB-1760W/ EB-1770W/ EB-1775W/ EB-1830/ EB-1835/ EB-1910/ EB-1915/ EB-1920W/ EB-1925W/ EB-440W/ EB-450Wi/ EB-450W/ EB-455Wi/ EB-460i/ EB-460/ EB-465Wi/ EB-826W/ EB-825/ EB-824H/ EB-825H/ EB-826WH/ EB-85/ EB-85H/ EB-905/ EB-915W/ EB-925/ EB-93/ EB-95/ EB-96W
  • EB-G5150/ EB-G5150NL/ EB-G5350/ EB-G5350NL/ EB-G5750WU/ EB-G5450WU/ EB-G5650W/ EB-G5950/ EB-Z8050W

Solution

Download and install software version 2.77 or later from the Epson website.

 

Version 2.76 is not supported in OS X Lion and was designed for earlier releases of Mac OS X, current at the time of the release of the software and the products it is bundled with.



USB Display: When connecting the Mac to the Projector, the projected image becomes black and the application is forced to terminate

Affected products:

  • USB Display version 1.46 and earlier
  • EB-1835/ EB-440W/ EB-450W/ EB-460/ EB-824H/ EB-825H/ EB-826WH/ EB-84H/ EB-84L/ EB-85H/ EB-900/ EB-905/ EB-910W/ EB-915W/ EB-925/ EB-93/ EB-95/ EB-96W/ EB-S9/ EB-S10/ EB-S92/ EB-W9/ EB-W10/ EB-X9/ EB-X92/ EB-X10

Solution

Download and install software version 1.50 or later from the Epson website.

 

Version 1.46 is not supported in OS X Lion and was designed for earlier releases of Mac OS X, current at the time of the release of the software and the products it is bundled with.

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