The code "E", "E-90", "Err FE" or the message "Printer error" or "General error" appears on the LCD panel of my printer/All-In-One. What should I do?

RELATES TO:

  • Epson inkjet printers with an LCD panel:
    • Epson B-310N, B-500DN, B-510DN,
    • PictureMate, PictureMate 100, PictureMate 240 (PM240), PictureMate 260 (PM260), PictureMate 280 (PM280), PictureMate 290 (PM290), PictureMate 500
    • Stylus Photo 895, 915, 925, 935
    • Stylus Photo R240, R245, R300, R320, R340, R360
  • Epson inkjet All-In-One printers with an LCD panel:
    • Stylus CX3200, CX5200, CX3600, CX3650, CX5400, CX6400, CX6600
    • Stylus DX4200, DX4250, DX4800, DX4850, DX5000, DX5050, DX6000, DX6050, DX7000F, DX7400, DX7450, DX8400, DX8450, DX9400F
    • Stylus SX200, SX205, SX210, SX215, SX230, SX400, SX405, SX410, SX415, SX420FW, SX425FW, SX435W, SX438W, SX440W, SX445W, SX510W, SX515W, SX525WD, SX535WD, SX600FW, SX610FW, SX620FW
    • Stylus Office BX300F, BX305F, BX305FW, BX305FW Plus, BX310FN, BX320FW, BX525WD, BX535WD, BX600FW, BX610FW, BX625FWD, BX630FW, BX635FWD
    • Stylus Photo PX650, PX700W, PX710W, PX720WD, PX730WD, PX800FW, PX810FW, PX820FWD, PX830FWD
    • Stylus Photo RX420, RX425, RX500, RX520, RX560, RX585, RX600, RX620, RX640, RX685, RX700

EXPLANATION:


If you see one of the following error messages displayed on the LCD panel of your All-In-One or printer, see the Troubleshooting section for advice.

PictureMate series: Click here to skip to the PictureMate section.


Error message examples - Inkjet printers and All-In-Ones

    Fig. Error message
    - Printer error ----> See your documentation and call service if necessary.
    A printer error has occurred. / Printer error occurred.
    Printer error restart printer
    General error
    LCD screen showing E-90 error E-90
    image showing flashing E on an LCD screen E (all lights flashing)
    LCD screen showing error message on Stylus Photo 895 and 915 models Err
    FE


Troubleshooting
  1. Clear all print jobs waiting to be printed from the computer before turning off the printer. To fully clear all print jobs you will need to restart the computer. See the following Related Articles if you require help with this step:


  2. Once you have cancelled the print queue and restarted the computer, hold down the Paper/Bin button icon Paper/Bin/Cancel button or Stop button icon Stop / Clear button for 3-5 seconds.

  3. Power off the printer/All-In-One. After it has powered off, also turn it off at the power point or disconnect its power cable, if possible.

  4. Make sure that no paper remains in the printer. Check for torn pieces of paper around the front of the printer and the ink cartridge holder/print head. Carefully remove any paper or other obstructions from the paper path and inside the printer by hand.

  5. Open the printer lid/scanner unit to make sure any tape securing the print head/ink cartridge holder has been removed. Some printers have a plastic block, referred to as 'protective material' in the user's guide, which helps prevent the ink cartridge holder from moving during transit. Make sure that this has been removed; if the protective material is in its original position, remove it and install it in the storage position. If in doubt, refer to your product's Start Here guide/Setup Sheet for guidance.

    Example of protective materials (plastic block or tape)
    RX600 PX830FWD SX1x, SX2x, SX4x series
    Example of plastic block (protective material) for the PX830FWD Example of plastic block (protective material) for the RX620 Example of plastic block (protective material) for SX models


  6. Check for any foreign objects inside the printer that may be causing an obstruction to the print head and check that the ink cartridge holder/print head is positioned on the right side of the printer (as you look at it from the front). If it is positioned on the left, see the following Related Article: How can I resolve the issue where the print head positions itself on the left / does not return to its home position?

  7. Close the printer cover/scanner unit. Press the On button to power on the product. If the error message still appears, contact your dealer or Epson.

Error message examples - PictureMate series

Fig. Error message
- Printer error ----> See your documentation and call service if necessary.
A printer error has occurred. or Printer error occurred
General error
LCD screen showing E-90 error E-90


Troubleshooting
  1. Clear all print jobs waiting to be printed from the computer before turning off the PictureMate. To fully clear all print jobs you will need to restart the computer. See the following Related Articles if you require help with this step:


  2. Once you have cancelled the print queue and restarted the computer, hold down the Cancel button for 3-5 seconds.

  3. Power off the PictureMate. After it has powered off, also turn it off at the power point or disconnect its power cable, if possible.

  4. Open the PictureMate's paper output tray and loading tray. Check for any foreign objects here that may be causing a problem with the paper feed rollers. Check for torn pieces of paper. Carefully remove any paper or other obstructions from the paper path by hand.

  5. Press the On button to power on the product. If the message appears, try holding down the Cancel button for 3-5 seconds. If the error message still appears, contact your dealer or Epson.

If you continue to experience an error after following the troubleshooting above, please contact Epson for help. For customers outside of the UK and Ireland, you can visit your local Epson support site via www.epson-europe.com and use the 'Contact' link at the bottom of the page.

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