Error lights Stylus inkjet C and D range printers

RELATES TO:

  • Error lights.
  • Epson Stylus 'C' and 'D' range printers.

EXPLANATION:

Troubleshooting printer problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the printer's control panel, the EPSON Status Monitor utility, or by running a printer operation check.

Notes Icon Note:

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Internet Explorer:

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Opera:

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SOLUTION:

  1. A red/amber light is illuminated on the printer



    A red/amber light on the printer always indicates an error of some kind that will prevent the printer from functioning. Examples of error lights are shown below:

    • On a 2-button printer, or printer with a  or  Maintenance button an error light usually signals a problem with the paper feed mechanism or an empty ink cartridge.

      Example of a printer with a Maintenance button



    • On a printer that has a separate  ink button and  paper button; it is normally easy to identify the nature of the problem. For example, if there is an error relating to the ink cartridges the  ink button or LED will be illuminated. If there is an error relating to the paper feed, the  paper button or LED will be illuminated.

      Example of a printer with separate ink and paper buttons



    • However, other error light sequences such as green power light is off or lights flashing alternately, may indicate a hardware problem with the printer, so it is important to identify the cause of the error light(s) correctly.

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  2. Check Status Monitor



    In Windows, Status Monitor can be accessed via the Utility, or for some printers, the Maintenance section of the driver. In Mac OS X it can be accessed via /Applications/Epson Printer Utility. For help on accessing Status Monitor, refer to one of the articles below:



    In Windows, EPSON Status Monitor 3 provides the following information:

    • Current Status:
      If the ink is low or expended, the How to button appears in the EPSON Status Monitor 3 window. Clicking How to displays ink cartridge replacement instructions and moves the print head to the ink cartridge replacement position.

    • Ink Cartridge Status:
      EPSON Status Monitor 3 provides a graphic display of the ink cartridge status.

    • Ink Cartridge Information:
      You can view information about the installed ink cartridges by clicking Information.

    • Technical Support:
      You can access the online User's Guide from EPSON Status Monitor 3. If you encounter a problem, click Technical Support in the EPSON Status Monitor 3 window.


    Status Monitor should communicate with the printer and report the printer's current status. Follow the recommended action provided by Status Monitor to clear the error. Refer to your user guide if you need help with the advice. The following articles may also help:



    If Status Monitor reports a "Communication Error", continue following this guide to attempt to clear the error. Once the error is cleared i.e. the red/amber error light is no longer present, refer to one of the following articles if this error continues to be reported and you are unable to print:



    If Status Monitor is greyed-out, see the relevant Knowledge Base articles:


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  3. Attempt to clear the error



    1. Power off the printer.

    2. Disconnect the printer from the computer.

      Some printers are connected by a USB cable. The cable still needs to be disconnected.



    3. Leave the printer powered off for at least one minute before powering on again.

    4. If the error has cleared perform a printer operation check. See article How to perform a Printer Operation Check (Self Test).

    5. If the red/amber error light remains then see the appropriate section for your printer model.

      Printer Model Step required
      C20, C40, C42, C44, C46, C48, C60, C62 Step 4
      D78, D92 Step 5
      C64, C66, C70, C80, C82, C84, C86
      D68, D88, D120
      Step 6


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  4. Printers with a  or  Maintenance button:



    1. Press the Maintenance button.

    2. If the rollers turn then this indicates a problem with the paper feed mechanism.

      1. Check that the paper is seated correctly.
      2. Check that there are no obstructions.
      3. Press the Maintenance button again.
      4. If the problem persists see article Stylus Inkjets - Troubleshooting Paper Feed Problems.


    3. If the ink cartridge holder moves to the change position then this would indicate that a cartridge is empty or is not been recognised.

      1. If the Black cartridge can be accessed then change the cartridge and press the Maintenance button.



      2. If the Colour cartridge can be accessed then change the cartridge and press the Maintenance button.



      3. If both cartridges need replacing it will present the Black one first followed by the colour cartridge.


    4. The Epson Stylus C60 and C62 do not have a cut out section to determine which cartridge needs replacing. The cartridge is indicated by a light sequence.


      •   If the red and green lights are flashing at the same time change the black cartridge.

      •   If the red light is flashing twice as fast as the green change the colour cartridge.

      •   If the red light is solid with a flashing green light then both cartridges need replacing.


      1. Press the  ink change button to move the ink cartridge holder to the change position.

      2. Once the relevant cartridges have been replaced the red light will go out and allow printing to commence.


    5. Carriage error.

      If the green power light is off and the red/amber Maintenance light is on   then this indicates a carriage error.

      1. Check that there are no obstructions to the ink cartridge holder.

      2. Check the cartridges are seated correctly.

      3. Power  off the printer for at least one minute.

      4. Power  on the printer

      5. If the error remains contact Epson.


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  5. Printers with a  or  Maintenance button (Individual ink cartridges)



    1. Press the Maintenance button.

    2. If the rollers turn then this indicates a problem with the paper feed mechanism.

      1. Check that the paper is seated correctly.
      2. Check that there are no obstructions.
      3. Press the Maintenance button again.
      4. If the problem persists see Stylus Inkjets - Troubleshooting Paper Feed Problems.


    3. If the ink cartridge holder moves to left and stops then this would indicate that a cartridge is empty or is not been recognized.

      Whether ink is low or out you can check which cartridge(s) are low or empty by pressing the Maintenance button. The ink cartridge holder will move to the left of the printer and position itself under a mark in the plastic or plastic arrow which is the indicator.


      1. Lift the printer cover.



      2. The ink cartridge holder will have stopped under the ink cartridge indicator.

      3. The indicator will point to which ever cartridge is low or empty.

      4. Press the Maintenance button again.

      5. The ink cartridge holder will either indicate another cartridge or move to the change position.



      6. Repeat as necessary until the ink cartridge holder is in the change position.

      7. Change the indicated cartridge(s).

      8. Once the indicated cartridge(s) have been changed press the Maintenance button once more to begin the charging cycle.

      9. Once the relevant cartridges have been replaced the red/amber light will go out and allow printing to commence.


    4. Carriage error.

      If the green power light is off and the red/amber Maintenance light is on or flashing then this indicates a carriage error.

      Example of the error light you may see:

      Amber:    Red:


      1. Check that there are no obstructions to the ink cartridge holder.

      2. Check the cartridges are seated correctly.

      3. Power  off the printer for at least one minute.

      4. Power  on the printer

      5. If the error remains contact Epson.

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  6. Printers with a separate ink and paper button



     

    1. Paper light is illuminated   (flashing).

      Paper jam or mis-feed.

      1. Press the  Paper button to eject the paper.

      2. If it does not clear lift the printer cover.

      3. Remove any paper from inside the printer.

      4. Reload paper into the Auto sheet feeder.

      5. Press the  Paper button to resume printing.

      6. Should this fail then see article Stylus Inkjets - Troubleshooting Paper Feed Problems.


    2. Paper light is illuminated   (Solid).

      Paper out.

      1. Check that the paper is seated correctly.

      2. Check that there are no obstructions.

      3. Press the  Paper button to resume printing 

      4. Should this fail then see article Stylus Inkjets - Troubleshooting Paper Feed Problems.


    3. Ink light is illuminated  (flashing).

      This indicates that one or more ink cartridges is low or nearly empty. There is no need to change the cartridge until it is empty unless you need to perform a head clean.



    4. Ink light is illuminated  (solid).

      One or more ink cartridge(s) needs replacing.

      1. Lift the printer cover.

      2. Press the  ink button.



      3. The ink cartridge holder will move to the left and stop under the ink cartridge indicator.



      4. The indicator will point to which ever cartridge is low or empty.

      5. Press the  ink button again.

      6. The ink cartridge holder will either indicate another cartridge or move to the change position.



      7. Repeat as necessary until the carriage is in the change position.

      8. Change the indicated cartridge(s).

      9. Once the indicated cartridge(s) have been changed press the  ink button once more to begin the charging cycle.

      10. Once the relevant cartridges have been replaced the red/amber light will go out and allow printing to commence.


    5. Carriage error.

      Example of the error lights you may see on the printer control panel. The lights that appear depend on your printer model and the problem:



      If the green power light is off and the red/amber Maintenance or Ink and Paper buttons are flashing then this indicates a carriage error.

      1. Check that there are no obstructions to the ink cartridge holder.

      2. Check the cartridges are seated correctly.

      3. Power  off the printer for at least one minute.

      4. Power  on the printer

      5. If the error remains contact Epson.


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  7. Alternate flashing lights




    If your printer has a pair of alternate flashing lights this is usually related to a service call by the printer.

    On a two button printer the green and red/amber maintenance lights flash alternately. On a three button printer the green light is off and the ink and paper lights flash alternately.

    Like so many other products, Epson consumer inkjet products have a finite life span due to component wear during normal use. At some point the product will reach a condition where either satisfactory print quality cannot be maintained or components have reached the end of their usable life.

    This is normal operation for a sophisticated mechanical device. See Error message "Parts inside the printer have reached the end of their service life" for more information.



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