Using a memory card: Handling advice, tips on printing and copying files and troubleshooting

RELATES TO:


  • Epson printers with an integrated memory card reader
  • Printing from a memory card


EXPLANATION:


You can use the printer’s memory card slots to copy files to a computer connected to the printer. You can also use it to copy files on your computer to your memory card.

For specific instructions on handling a memory card and printing from a memory card, see the booklet that came with your printer. Check the documentation that came with your memory card and any adapter you may be using for any handling guidelines.

If you experience difficulty using a memory card, follow the tips below to help identify and resolve the issue. Depending on your product, the term 'Epson product' refers to either an Epson printer, All-In-One or PictureMate.


Using other devices with your Epson product and copying files between the memory card and a computer


Memory card compatibility: supported cards, capacities, data and file types

  • Make sure you're using a compatible memory card; see the Inserting Your Memory Card section of the User's Guide.
    • The majority of Epson products support larger capacity cards such as SDHC (Secure Digital - High Capacity). However, some Epson products were manufactured before the release of larger capacity memory card formats (such as SDHC) and may not recognise cards larger than 1GB or 2GB. If you have one of the products listed below, click here for more information.

      PictureMate/PictureMate 100/PictureMate 500/Stylus Photo R300/R320/RX420/RX425/RX500/RX600/RX620/RX700.


  • Older Epson products may only recognise and print the first 999 photos on a memory card. If there are over 999 photo, the photo numbers 1000 and upwards may not be recognised.

  • Photos must be JPEG or uncompressed TIFF format and taken with a DCF-compliant digital camera (a camera that complies with the Design rule for Camera File system).

  • Epson products can't read progressive-scan JPEG files or RAW files.

  • If you're still experiencing problems using your memory card with your Epson device, refer to the possible problems and troubleshooting below:
    • The memory card's file system may be corrupt: Back-up all data on the card, format it in the camera, and then copy the images back onto the card.

    • The memory card size may exceed the maximum supported by the Epson device: Test a smaller format (e.g. 1GB) memory card (that contains supported image data).

    • The Epson device's memory card slot may be at fault: Try a different supported memory card in the Epson device (that contains supported image data).

    Note:

    Depending on the Epson device and type of memory card being used you will need to format this to FAT16 or FAT32.

    Picturemate, Picturemate 100 and Picturemate 500: These models will require you to format the card to FAT16 and not FAT32.

    PictureMate 240/280 and PictureMate 260/290: Certain card types over 2GB can be formatted to FAT32. However if you are unsure, please check for information with the manufacturer of your card.


Handling, inserting and removing memory cards

  • Do not touch the memory card contacts/pins to protect from static electricity. If you touch the inserted memory card contacts/pins, it may cause the device to malfunction.

  • If your memory card is supplied with or requires an adapter, be sure to use this when inserting it into the device's memory card reader. Examples of memory cards that require a commercially-available adapter include MicroSD, MicroSDHC, MiniSD, MiniSDHC, Memory Stick Duo, Memory Stick PRO Duo, MMCmobile, MMCmicro, RS-MMC. Check the documentation that came with your memory card and any adapter you may be using for any handling guidelines.

  • Insert only one card at a time. Eject your memory card before inserting another one. Epson devices do not read from multiple cards at the same time.

  • Insert a memory card into the corresponding memory card reader slot on the device. You should not attempt to insert cards into slots intended for a different card type.

  • If you use your Epson product and memory card with a connected computer, make sure that when you finish copying files to or from a memory card in the Epson device to follow the steps in your User Guide before you turn off the printer or disconnect it from your computer.

Copying and deleting data

  • If you wish to copy files to the memory card whilst inserted in the device, make sure that your memory card is not write-protected. Many memory cards have a write-protect switch or seal.

  • Do not copy files to a memory card while you are printing from the memory card.

  • If you access the card from your computer and delete files, the card may not work correctly with your camera. Always delete pictures using your camera.

  • Always format your memory card in your camera.

    Note:

    Depending on the Epson device and type of memory card being used you will need to format this to FAT16 or FAT32.

    Picturemate, Picturemate 100 and Picturemate 500: These models will require you to format the card to FAT16 and not FAT32.

    PictureMate 240/280 and PictureMate 260/290: Certain card types over 2GB can be formatted to FAT32. However if you are unsure, please check for information with the manufacturer of your card.


  • If you copy files from Adobe Photoshop to a memory card, save them as RGB images using the standard save option (non-progressive). Files saved in the CMYK format may not print with the colours you expect.

If all of the above troubleshooting fails and you are still experiencing issues using your Epson device with a memory card, contact Epson for further support.

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