When I send a print job to my printer, partial pages are printed or there's incomplete text or image. What can I do?

RELATES TO:


  • Only part of the page or document is printed
  • Only part of the image is printed
  • Epson Stylus printers and All-In-One products
  • Windows 95, 98, ME, 2000, XP (x32 and x64), Vista, (x32 and x64), Windows 7 (x32 and x64) and Windows 8 (x32 and x64)
  • Mac OS X 10.2, 10.3, 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion) and 10.9 (Mavericks)


EXPLANATION:



Where partial pages are produced, this may be caused by a communication-related issue. Possible causes are:

  • Settings in the printer driver.
  • The size of the data being sent to the printer (e.g. a large file such as a photo).
  • System Resources - free hard drive space, virtual memory, installed RAM.
  • Hardware.
  • In Windows, the Windows spooling system.
  • In Mac OS X, the correct printer driver may not be in use.

This article provides a guide to identifying the source of the problem and troubleshooting it.



SOLUTION:



Notes Icon Note:

Before you follow the steps below, please note the following information:

Large photo files may not print completely due to insufficient resources of the host computer system. The Epson Stylus range is host-based - this means that a print job is processed by the computer. Factors such as system resources and the application settings can affect the successful print of a file. This is more common if a larger print job is sent to the printer such as a multi-page document, photo, or banner / panoramic print.

  • If smaller files print but large files do not print properly, try reducing the size of the data sent to the printer. If you continue to experience problems, follow the steps outlined in this article.

  • If the issue occurs with most or all small and large print jobs, this issue could be caused by several factors.
    (Examples include driver settings, system resources, a communication-related issue, application error, application settings, the Windows spooling system.)


Follow the steps below to identify and troubleshoot the issue:

  1. Perform a printer operation check to help determine whether the problem is related to the printer or to the computer. See How to perform a Printer Operation Check for instructions.

    Printing is normal:


    • As the printer has passed the operation check, the issue is not with the printer.
    • This indicates that the problem is with the paper edge guide, setup or communication with the computer. Move to Step 2.

    A partial page prints (i.e. not all of nozzle check or a photocopy):




    Follow the steps below to resolve this issue:

    1. Power off the printer and check for obstructions to the paper feed and print head.
    2. Wait until there are no lights illuminated on the printer control panel.
    3. Make sure that the printer is on a level and stable surface.
    4. Lift the printer cover and ensure that the ink cartridges are seated correctly and there is nothing obstructing the print head carriage.
    5. Check the paper exit tray at the front of the printer for debris or blockages and clear if necessary.
    6. See the following Related Article to ensure that the correct paper and paper feed conditions are in place: Stylus Inkjets - Troubleshooting Paper Feed Problems. Then perform another printer operation check.
    7. Check the adjust lever position (where applicable).

      • Some printers have a paper thickness adjust lever for thick paper/envelopes.
      • If your printer has a lever, check that this lever is in the normal paper position (when using plain paper). The lever can be found on the side, or at the front of the printer.
      • See your printer's user guide for more information.

        Example of the paper adjust lever at the front of an All-In-One:


      Back to Top


  2. Check the paper edge guide is positioned correctly.



    If partial pages are printed when the printer is used standalone or with the computer, the problem may be caused by incorrect positioning of the paper edge guide.


    Notes Icon Note:

    The paper edge guide should always be positioned against the side of the paper to enable the printer to function correctly.


    1. Check the paper edge guide position and the paper position.
    2. Check that the paper size is supported by the printer.

      • If printing standalone, the supported paper sizes are detailed on the printer control panel.
      • If printing from the computer, the supported paper sizes are available to select in the printer driver. User Defined/Custom sizes can be created.

      Example of the printer's parts on a 'DX' All-In-One:


        a) Edge guide: Helps load the paper straight. Adjust the left edge guide so that it fits snugly to the width of your paper.
        b) Sheet feeder: Feeds a stack of paper automatically.
        c) Paper support: Supports the paper loaded in the sheet feeder.
        d) Feeder guard: Prevents objects placed on the document cover from falling inside the printer when opening the document cover.


    3. Reload the paper into the sheet feeder, as seen in (1). Slide the paper edge guide against the left edge of the paper (2).


    4. Once adjusted, close the feeder guard and try to print again - make sure you select the correct paper size in the Page Setup and Printing Preferences (Windows) or Print Settings (Mac OS X).
    • After following the steps above further prints should print as expected. If you have an All-In-One, see Why is my All-In-One only printing half a page? for detailed guidance and an explanation of why this phenomenon occurs.

    • If partial pages continue to be printed when printing from a computer, move to Step 3 of this article.

    Back to Top


  3. Check that the data cable is less than 1.8 metres and connected directly to the computer.

    • Check that the data cable (Parallel, USB or FireWire cable) is firmly secured at both ends, at the printer and at the port on the computer.
    • The printer is designed to be connected directly to the computer and any other configuration can render further tests invalid.
    • Epson recommend using a cable no longer than 1.8 metres and connecting the Epson device to a port which is native to the motherboard.

      Notes Icon Note:

      Epson do not support the use of 'Serial to USB', 'Parallel to USB' adaptor cables, or USB extension cables to connect your device. Such cables lack the consistency of a standard connection.


  4. Check the settings you have made in the printer driver. Setting the printer or printer driver settings incorrectly can cause problems. See one of the following articles for help:


  5. For Windows, create a new High Speed Copies spool folder on the hard drive and name it 'espool'. If you are using a Macintosh move to step 6 or if you are using Windows 8 move to step 7.



    1. Double-click on My Computer (or Computer in Windows Vista) from the Desktop or open it from the Start menu.
    2. Identify the local hard drive that Windows is installed on (usually labeled C:).
    3. Double-click on the corresponding icon. The (C:) drive window will open.
    4. Click on File > New > Folder. A new, yellow folder will appear in the window labeled 'New Folder'.
    5. Rename the 'New Folder' to: espool.
    6. Click away from the folder onto a blank area of the folder window.
    7. Check that the new folder name ('espool') remains. Close My Computer (or Computer in Vista).

    High Speed Copies

    Next, set 'espool' as the new High Speed Copies folder in the printer driver.

    1. Open the Printers /Printers and Faxes / Devices and Printers folder. Refer to the article below for further instructions on this step:


    2. Right-click on the Epson printer icon. A menu will appear. Left-click on Properties (Windows 95, 98, ME), or left-click on Printing Preferences (Windows 2000, XP, Vista, and 7).
    3. Click on the Maintenance tab (in some drivers, you will have a Utility tab instead).
    4. Click on Speed & Progress at the bottom of the window.
    5. This will open the Speed & Progress window.
    6. Locate the folder directory area titled High Speed Copy Folder.
    7. Double-click on the (C:) folder and locate the 'espool' folder below it.
    8. Double-click on the 'espool' folder icon.
    9. The yellow folder icon should appear to be open.
    10. Click OK to the Speed & Progress window.
    11. Click OK to the Maintenance or Utility tab window.
    12. Restart the computer to allow the change to take effect. You must restart the computer after completing this task, as failure to do so may result in the new spool folder not being used and the issue unresolved.
    13. Empty the Recycle Bin after Windows has restarted.

    Notes Icon Note:

    If you experience any problems following Steps 5 and 6, see one of the following dedicated articles for a guide which includes screenshots.


    Back to Top


      Notes Icon Note:

      This step is not possible for the following products:

      • Stylus Photo P50 and other "P" range products
      • Stylus S20, S21 and other "S" range products
      • Stylus Office B range
      • Stylus Office BX range
      • Stylus PX range
      • Stylus SX range

      For these products, move to the section titled High Speed Copies and check if High Speed Copies is enabled in Speed & Progress. If not enabled, then enable it. If it isn't enabled, try disabling it. You could also try emptying your local 'Temp' folder using Windows' Disk Cleanup. Guidance is available from the Microsoft website. Click here for Windows XP, here for Windows 2000, or click here for Windows 7 and Vista.


  6. For Mac OS X: Check that the correct Epson printer driver is listed in the printer list.



    1. Open the printer list.
      • For 10.7, 10.8 and 10.9: Click on the Apple icon then click on System Preferences. Click on Print & Scan / Printers & Scanners.

      • For 10.4, 10.5, 10.6: Click on the Apple icon then click on System Preferences. Click on Print & Fax. For 10.4, click on Printing to show the printer list.

      • For 10.2, 10.3: Open the Print Center (10.2) or Printer Setup Utility (10.3) from Applications > Utilities. For 10.2, click Show All Printers. The printer list opens.

    2. The added drivers are listed here. Check the list for your Epson printer.

    3. If your Epson printer is listed, click on the printer to highlight it and the driver information will appear to the right of it.

    4. In the 'Kind' section, the Epson printer model should be listed e.g. 'Epson xxx' (where 'xxx' is the model). It should not have the name of another printer nor feature 'Gutenprint', 'Gimp-Print' or 'CUPS'.


      Another simple visual indicator is the type of printer icon displayed next to the printer name. The Epson driver icon should be at an angle, like this: . Whereas the icon for a non-Epson driver is flat like the OS X default: . Other examples are:

    Back to Top


  7. Load some sheets of A4 plain paper into the printer. Print a Test Page to check if the issue is resolved.

    If the Test Page does print correctly, try printing a different document. If another document does not print properly, try reducing the size of the data sent to the printer sending a standard text document or smaller photo file.

    • Windows: Print a Test Page from the General tab of the printer Properties. See the following Related Article if you require assistance: How to Print a Test Page in Windows.

    • Mac OS X:

      • 10.9, 10.8, 10.7: Open System Preferences > Print & Scan then double-click on the Epson printer icon in the list of printers. Click Printer Setup and open the Utility tab then select Print Test Page.

      • 10.6, 10.5, 10.4: Open System Preferences > Print & Fax then double-click on the Epson printer icon in the list of printers. In the printer information/queue window, select Print Test Page from the Printer menu.

      • 10.3, 10.2: Open Text Edit from Applications, enter some text and attempt to print it, making sure you select A4 as the paper size.

  8. What to do if the issue is still present:

    If partial pages continue to be printed after following the checks above, see one of the following Related Articles for assistance. Please follow the guidance from the beginning of the article:


    Mac OS X:


    Windows:


Back to Top