How do I use the head cleaning utility in Windows 2000, XP, Vista, Windows 7 or Windows 8?

RELATES TO:

  • Windows 2000, XP, Vista, Windows 7 and Windows 8
  • If you are experiencing poor print quality, such as:
    • The printer appears to be printing, but only produces blank pages
    • There are gaps in the print
    • Black is missing from the print
    • One or more colours are missing from the print

EXPLANATION:


This article explains how to use the head cleaning utility in Windows 2000, XP, Vista, Windows 7 and Windows 8.

    Note:

    This process will require you to load several sheets of A4 plain bond paper into the printer, and will consume some ink from the cartridges. The amount used depends on the number of head cleans required.

    • Clean the print head only if print quality declines, for example if the printout is blurry or the color is incorrect or missing.
    • Use the Nozzle Check utility first to confirm that the print head needs to be cleaned. This saves ink.
    • When ink is low you may not be able to clean the print head. When ink is expended you cannot clean the print head. Replace the appropriate ink cartridge first.


To clean the print head in the event of poor print quality, use the utility in the Epson printer driver.


Instructions:

  1. Open the Printers or Printers and Faxes folder.

    For detailed instructions on this step see How to open the Printers or Printers and Faxes folder in Windows for detailed instructions.


  2. Right-click on the icon for your printer and select Printing Preferences.

    Example: Windows Vista


  3. This will display the Printing Preferences window.

  4. Click on the Maintenance (or Utility) tab.


  5. Click on Head Cleaning. This will launch the utility.

  6. Click Start and wait for the printer to finish the first cleaning cycle.

    Head Cleaning Process


    Caution:

    Never turn off the printer while the On light is flashing. Doing so may damage the printer.


  7. Click Print Nozzle Check Pattern. This procedure will confirm the effectiveness of the head clean. You can also access the print Nozzle Check option from the Maintenance or Utility menu.


  8. Click Print.


  9. The printer will print a nozzle check. Compare the print out with the next window. If there are gaps, the print out is faint, click Clean, and then Finish when the procedure is complete.


  • If the nozzle check is complete, click Finish.
  • If there are gaps or faint print on your printout click Clean.

If gaps are still present, perform another head clean (without printing a nozzle check between the cleans). Once the second clean is complete, power off the printer.

Wait one minute before powering it back on, then print a nozzle check. Compare the printout with the example window (above).

  • If it is complete, click Finish.
  • If there are gaps or faint print on your printout carry out another set of head cleans.
  • We recommend only a maximum of six head cleans.

Note:

If gaps are still present in the nozzle check pattern, power off the printer and leave it for at least six hours.

Print a nozzle check following this period.

If this does not show improvement, then it is recommended that you install a new set of genuine Epson ink cartridges.

If only certain colours are affected, you could replace the associated cartridge. Replace any damaged or old cartridges - we recommend replacing cartridges that have been open for over 6 months (from the date the cartridge was first removed from its plastic vacuum packaging).

If this fails to resolve the issue, please contact us to find out about the service and sales options we can offer you directly. Alternatively, for local authorised support and service advice, click here to locate your nearest Epson Express Centre.

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